1. Everyone who accesses and uses www.caspiahotels.com including but not limited to external legal entities in any form or manner;
2. Our customers who visit or stay at our properties;
3. Third party service providers or their representatives; and
4. Employment candidates, current and former employees.
INFORMATION WE MAY COLLECT
We may also collect information about Your preferences that We use to make Your current and future stays and experience with Us more enjoyable, including information about Your interests and other relevant information about You that We learn about during Your stay. This may also include any likes and dislikes about Our services that You tell us about so that We can improve Our services, and specific dietary or health restrictions to ensure Your wellbeing. We may also collect Your “Personal Preferences,” that may include details of Your special anniversaries (such as Your birthday or wedding anniversary), what type of activities You prefer to take part in when staying with Us, and Your hobbies. Personal Preferences may also include details about who You usually travel with, their relationship to You, and Your marital status.
HOW WE COLLECT YOUR PERSONAL INFORMATION
HOW WE USE YOUR PERSONAL INFORMATION
DISCLOSURE OF INFORMATION
JOINT CONTROLLER OF CUSTOMER DATA
COMMITMENT TO DATA PRIVACY & SECURITY
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that reasonable security safeguards are in place to protect your information. Only selected and authorised employees, business partners, vendors and other third party providers may have access to your information. SAMHI takes reasonable measures to ensure that our third party service providers employ industry standard security measures to ensure the security of information through legally binding terms and conditions.
LINKS TO OTHER SITES
RETAINING YOUR INFORMATION IN OUR SYSTEMS
WITHDRAWING CONSENT & RESTRICTION OF PROCESSING
Where we have obtained your consent to process your personal information for certain activities, you may request to withdraw consent to personal information processing or you may review, update, correct or delete your personal information collected through the website or other channels unless we consider that there is an alternative legal basis to justify our continued processing of your personal information. Subject to the aforesaid, you may request to withdraw consent as mentioned above or you may review, update, correct or delete your personal information by e-mailing us at email@example.com .
GRIEVANCE REDRESSAL MECHANISM
All complaints in relation to Your Personal Information shall be directed to the Grievance Officer at the following contact details:
Name: Sanjay Jain
Email address: Sanjay.Jain@samhi.co.in
SAMHI shall redress the complaints expeditiously and in compliance with applicable laws.